Download The Micro SaaS Handbook

Grab your free copy of my 12 chapter guide to Micro SaaS before I change my mind. Read it anytime, anywhere at your leisure.

There's over 100 pages of actionable content including:

What is Micro SaaS
The Benefits & Drawbacks of Micro SaaS
Finding a great Micro SaaS niche
Generating solid Micro SaaS ideas
Validating Micro SaaS ideas
How to launch your Micro SaaS
Scaling your Micro SaaS
Selling and Exiting your Micro SaaS

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Preparing Your Micro SaaS App For Scaling

Just like launching a real rocket, when you launched your Micro SaaS app, it would have taken a metric tonne of effort just to achieve that initial lift-off and get it a few feet off the ground. The great news is that the following stages build upon the momentum from your launch and will help propel you to outer space (or just quit your day job if that’s your target!).

Before we jump into the methods to grow your Micro SaaS app, we need to run through some important prerequisites to ensure that when you do scale your Micro SaaS, it goes smoothly:

Ensuring Customer Satisfaction Remains High
Setting Goals And Celebrating Milestones
Discovering Your Financial Objectives
Is The App Ready To Scale?
Is The Business Ready To Scale?

Customer Satisfaction Is Key

I have put this point first on the list as it really is that crucial. You must always have a happy user base, it will be the foundation you build upon.

Underpromise and overdeliver; engage with your users; have a transparent roadmap and overdeliver on the features that the users are expecting.

If there are support issues, resolve them as quickly as possible - whatever it takes!

I recommend screenshares where possible for an expedited resolution and in turn, happier customers.This is even more essential in the early days as you try to:

Build trust in the community.
Ask existing users for reviews.
Minimise churn (% of users cancelling their subscription).
Encourage early adopters to refer other users (we want them to be gushing about the app).

Customer satisfaction really is the foundation of the growth process. There’s no point in having a high number of users try out your app only for them to leave the next month due to it being buggy and support taking ages to come back to them.

Take this snippet from a review of my app Merch Wizard, which was left by an early adopter who was super-impressed with the rapid response of myself and the support team.

Imagine being a prospective user and reading this review, you’d be reassured that even if you did have any issues running the software, they’d be resolved very swiftly.

Micro SaaS Customer Service Satisfaction Review

Set Goals And Celebrate Milestones

Take a deep breath and look at where you were 12 months ago, or even 6 months ago, and how far you’ve come through the process of planning and launching your own Micro SaaS app.

Think about where you are now and where you want this to go next. It’s time to set some SMART goals which are:

Specific
Measurable
Attainable